The Nigeria Civil Aviation Authority (NCAA) has summoned domestic airlines over the growing concerns affecting passengers and their flight operations.
The emergency meeting is scheduled to be held on Wednesday, September 10, at the NCAA headquarters in Abuja.
Its Director of Public Affairs and Consumer Protection, Michael Achimugu, confirmed this via his X handle on Tuesday, September 9.
According to Achimugu, the meeting will address a range of critical issues, including persistent flight delays and cancellations, passenger handling protocols and welfare obligations, and unresolved refund and compensation complaints.
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It will also address concerns over the enforcement of safety measures like the phone switch-off directive and protection for cabin crew and NCAA officials, as well as the introduction of RFID baggage tagging and real-time flight monitoring technology.
“The NCAA has invited all domestic airlines to a meeting in Abuja slated for tomorrow, Wednesday. The meeting will be live on the NCAA’s official social media handles (X and Facebook),” Achimugu stated.
Pinnacle Daily reports that NCAA intervention comes amid concerns for the agency to improve the travel experience for passengers.
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Recent incidents of unruly behaviour between passengers and airline staff at the airports have raised concerns, which the NCAA had attributed partly to poor adherence to aviation rules.
The emergency meeting comes barely 24 hours after the NCAA said it had received the federal government mandate to start naming and shaming airlines flouting the aviation rules.
On Monday, Pinnacle Daily reported that the NCAA berated airlines fond of keeping passengers at the terminal till 12 midnight before cancelling their flight.
It further warned them against violating aviation regulations, which stipulate that passengers stranded between the hours of 10.00pm and 4.00am should be given accommodation.
Alex is a business journalist cum data enthusiast with the Pinnacle Daily. He can be reached via ealex@thepinnacleng.com, @ehime_alex on X
