The Nigerian Communications Commission (NCC) has announced that telecom subscribers will begin receiving compensation for poor quality of service (QoS) from today or tomorrow. The executive vice chairman of the NCC, Dr Aminu Maida, disclosed this at a media roundtable held at the Marriott Hotel, Ikeja, saying the compensation will be paid in the form …
The Nigerian Communications Commission (NCC) has issued a directive requiring Mobile Network Operators (MNOs) to directly compensate subscribers who experience poor network service quality. The NCC said the affected subscribers will be compensated by telcos with airtime credits when service delivery fails to meet prescribed Quality of Service (QoS) benchmarks. In a statement released on Sunday, …
The Nigerian Communications Commission (NCC) has announced that it will begin implementing a new consumer refund framework on March 1, 2026. It said this is aimed at resolving delays in refunds for failed airtime and data transactions. It made this known in a statement released on Thursday, January 8. According to NCC, the policy was …
Telecommunications (Telecom) companies in Nigeria grew revenue to ₦7.67 trillion in 2024, boosted by increased demand for data services, higher subscription rates, and expanded enterprise solutions. The Nigerian Communications Commission (NCC) disclosed this in its 2024 Subscribers/Network Performance Report, released on Wednesday, November 12. It shows that the telecom companies' revenue increased by 44.7 per …
The Nigerian Communications Commission (NCC) has stepped up efforts to protect the nation’s telecom infrastructure with a new cybersecurity framework set to take effect in early 2026. Speaking at the second phase of its cybersecurity stakeholder workshop in Abuja, NCC’s Executive Commissioner, Technical Services, Abraham Oshadami, said the framework targets the growing wave of cyber …
By Esther Ososanya The Nigerian Communications Commission (NCC) on Tuesday announced that it will now prioritize transparency and public disclosure of operators’ performance as its primary regulatory tool. Executive Vice Chairman of the Commission, Dr. Aminu Maida, said in Abuja that punitive measures such as license suspensions, financial sanctions, and service withdrawals once effective in …
By Esther Ososanya The Nigerian Communications Commission (NCC) has renewed its commitment to fully implement President Bola Ahmed Tinubu’s Executive Order on Critical National Information Infrastructure (CNII). This order classifies telecommunications facilities as key national assets that need strong protection. This development comes after a successful intervention by the Office of the National Security Adviser …
