The National Pension Commission (PenCom) has launched a self-service online data recapture application known as the Data Recapture Self-Service Platform (PENCAP).
It unveiled the platform on Sunday, February 1, according to a statement from the Commission.
The platform will enable Retirement Savings Account (RSA) holders to remotely update their personal records (recapture) without necessarily visiting their Pension Fund Administrators (PFAs).
It targets RSA holders who joined the Contributory Pension Scheme (CPS) on or before 1 July 2019 and have not undergone the data recapture process.
“This initiative marks another key step by PenCom to enhance data integrity, improve service delivery, and modernise pension administration through responsible digitalisation,” PenCom said.
According to the Commission, the platform will ensure that accurate and up-to-date data remains fundamental to the efficient administration of retirement savings under the CPS.
It noted that over time, data inconsistencies arising from legacy records and incomplete documentation have posed challenges during verification and benefit processing.
“PENCAP provides a proactive solution by offering contributors a secure and convenient channel to recapture their data.
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“By improving the quality and reliability of contributor records across PFAs, the platform will support faster benefit processing, smoother verification exercises, and an overall improvement in service experience for RSA holders,” PenCom stated.
It stressed that the Data Recapture Exercise (DRE), which commenced in August 2019 for both active contributors and retirees, complies with the Federal Government’s directive that all data-generating organisations should harmonise their databases with the National Identity Management Commission (NIMC).
It is consistent with the need for a credible database of all RSA holders in Nigeria, with the National Identification Number (NIN) serving as the unique identifier.
Before now, RSA holders were required to physically visit their PFAs in order to recapture, a process which has left many yet to be recaptured for over six years.
The Commission explained that the recapture process is fully online and requires a phone, a computer or other devices with a camera and internet access to enable live image capture.
“RSA holders will access the portal at https://pensionrecap.pencom.gov.ng/ and create a secure user profile using a personal email address.
“Contributors will then complete the online Data Recapture Form and, where applicable, upload supporting documents to validate requested updates.
“The process also involves biometric verification through live facial capture and the provision of a digital signature to confirm authenticity,” PenCom stated.
It further explained that following submission, the contributor’s PFA reviews the application and takes appropriate action within the defined processing period.
Throughout this stage, RSA holders receive email notifications acknowledging receipt of their request and providing updates on approval or rejection, including reasons where applicable.
It noted further that the completion of the data recapture exercise is needed for participation in the Retiree Enrolment and Verification Exercise and for accessing key pension transactions.
“RSA holders who prefer physical recapture may still visit their PFA branches, as the self-service platform is designed to complement existing service channels,” PenCom added.
Alex is a business journalist cum data enthusiast with the Pinnacle Daily. He can be reached via ealex@thepinnacleng.com, @ehime_alex on X
