The Federal Competition and Consumer Protection Commission (FCCPC) recovered over N10 billion for consumers after complaints against banks, fintechs, and other sectors.
Ondaje Ijagwu, Director of Corporate Affairs, disclosed this on Thursday. The data covers complaints lodged between March and August 2025 via FCCPC complaint platforms.
The top ten sectors by complaint volume were:
- Banking: 3,173
- Fast Moving Consumer Goods (FMCG): 1,543
- Fintech: 1,442
- Electricity: 458
- E-commerce: 412
- Telecommunications: 409
- Retail/Wholesale/Shopping: 329
- Aviation: 243
- Information Technology: 131
- Road Transport and Logistics: 114
The complaints included unfair charges, service failures, unauthorized deductions, deceptive marketing, poor disclosure of terms, product defects, and delays in providing redress.
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During the reporting period, the FCCPC resolved 9,091 complaints, securing over N10 billion in recoveries. Executive Vice Chairman/CEO, Tunji Bello, said the figures highlight the daily frustrations Nigerians face when accessing essential services. He emphasized the Commission’s commitment to holding businesses accountable and ensuring fair market practices.
Banking led both in complaint volume and financial impact, highlighting issues in loan deductions, account charges, and transaction disputes. These problems show the urgent need for joint regulation with the Central Bank of Nigeria (CBN).
Electricity complaints revealed ongoing billing disputes and service failures, prompting stronger coordination with NERC, state regulatory agencies, and DisCos. E-commerce disputes were frequent but lower in financial impact, pointing to issues in deliveries, refunds, and counterfeit goods.
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The Commission continues to monitor sectors, enforce regulations, and collaborate with regulators. Businesses are encouraged to improve complaint handling, while consumers should report violations via the FCCPC complaint portal or FCCPC zonal and state offices.
Esther Ososanya is an investigative journalist with Pinnacle Daily, reporting across health, business, environment, metro, Fct and crime. Known for her bold, empathetic storytelling, she uncovers hidden truths, challenges broken systems, and gives voice to overlooked Nigerians. Her work drives national conversations and demands accountability one powerful story at a time.
