Air Peace has offered a 25 per cent discount on a one-way flight to any of its domestic routes as compensation to passengers affected by the disruption of flight P47100 from Lagos to Enugu on Monday, September 21, 2026.
This was confirmed by human rights lawyer and activist, Inibehe Effiong, who was one of the passengers on the flight.
In a post on his X handle on Wednesday, Mr Effiong said he received an email from Air Peace notifying him that the airline has approved a 25 percent discounted one-way ticket (exclusive of tax) on any of their domestic routes as compensation for the disrupted Lagos-Enugu flight.
“I received an email from @flyairpeace this morning informing me that the company ‘has approved a 25 percent discounted one-way ticket (exclusive of tax)’ on any of their domestic routes ‘as compensation’ for the aborted Lagos -Enugu flight, which was scheduled for Monday, September 21, 2026 by 6:45 AM,” Effiong stated.
Pinnacle Daily had reported that the human rights lawyer had called out the airline for the manner in which it allegedly treated passengers that booked the flight.
Flight P47100 was originally scheduled to depart from Lagos at 6:45 AM, but was rescheduled to 4:50 PM, leaving passengers stranded at the airport for several hours.
While expressing his displeasure over the incident, Effiong called on the Nigerian Civil Aviation Authority (NCAA) and the Minister of Aviation and Aerospace Development to investigate the matter and apply appropriate regulatory action.
In response, the NCAA said its preliminary investigation found that the disruption was a “ripple effect” from flight disruptions the previous night. However, the key issue was that Air Peace sent passengers incorrect notifications, asking them to arrive on time for the original departure time instead of informing them of the rescheduling.
The agency’s Director, Public Affairs and Consumer Protection, Michael Achimugu said passengers on the flight should have been notified about the reschedule and that the airline management has admitted the error.
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Achimugu announced that NCAA has directed Air Peace to compensate the affected passengers for the inconvenience they experienced, clarifying that it is in line with Part 19 of the NCAA Regulations 2023.
The NCAA stated that if Air Peace failed to fulfill its compensation obligations, it could face severe penalties.
While stating that it was an unfortunate incident, Achimugu stressed the need for timely and honest information to prevent such a situation.
The incident generated widespread reactions as Nigerians shared their experiences with the airline about flight disruptions, alleging poor treatment.
According to the mail sent by Air Peace to Effiong, which the lawyer shared on X, the affected passengers were required to send an email to Air Peace Call Centre, providing the old booking reference, scanned copy of their travel passport and details of their new flight itinerary to claim the offer. Air Peace said the offer is valid for six months from the date of the airline’s notification email, but not applicable between December 15, 2026, and January 15, 2027.
Despite receiving the compensation, Effiong further criticised Air Peace’s customer service attitude, saying “This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company.”
He said the Lagos-Enugu flight disruption on Monday “wasn’t an isolated occurrence,” arguing that NCAA official data shows that 71% of Air Peace’s local flights were delayed in August 2026 alone.
He alleged that flight cancellation and delay have become a normal occurrence in Air Peace operations and called on the regulatory authorities to establish a stronger regulatory framework to protect passenger rights.
“Air Peace should realize that it can no longer continue to operate with impunity,” Effiong further stated.
While commending the timely response of Achimugu and NCAA in the matter, he said: “there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers.”
“We will continue to hold Air Peace and other airlines accountable,” he added.
Meanwhile, Air Peace has dismissed the flight disruption report for August published by NCAA, claiming that it contains fundamental data inaccuracies about its operational volume and failed to capture the root causes of flight delays, thereby unfairly placing the blame on the airline.
While noting that there was an unusual incidents of flights disruptions in August due to spillover effect of the August 11th operational shutdown by labour unions who picketed their offices in Lagos and Abuja airports, Air Peace contended that the NCAA report failed to differentiate between “internal operational issues and severe systemic challenges” that are outside the airline’s control.
The airline said internal review of its August 2026 flight data performance reveals that 391 flights, which is 15% of the delays experienced during the month of August, were caused by internal factors while the rest of the flight delays were caused by external factors.
It said the internal factors that caused flight delays, included technical issues resulting in unscheduled maintenance on its aircraft and fuel-related issues.
It said the major external factors that caused flight disruptions were airport congestion and traffic (which it said accounted for more than 51% of the external delays experienced); bird strikes during takeoff and landing (which forced unscheduled aircraft inspections and safety checks, disrupting flight rotations); and airport deficiencies, resulting in unexpected breakdowns in airport infrastructure.
Victor Ezeja is a Nigerian journalist skilled in producing insightful news analyses, feature stories, and interviews that simplify complex issues and drive informed public discourse. His work combines rigorous research, balanced reporting, and compelling storytelling to highlight developments shaping industries and society. Victor, who holds a Master's Degree in Mass Communication, specializes in energy, aviation, business, and economic reporting. He can be reached via @VICTOREZEJA on X